Refund Policy

1. TalsTags pilot package

The 7-day paid pilot is fully refundable if the agreed environment cannot be brought online. If the agreed scope is completed, the pilot fee is non-refundable.

2. SaaS subscriptions

• First-time subscriptions may be refunded unconditionally within 30 days of payment.
• Unused time in a renewal period is refunded pro rata.
• Fees for work already performed are not refunded if the customer fails to provide required access or cooperation.

3. Custom implementation

Governed by the quote or contract. Full refund before kickoff; after kickoff, unused prepaid amounts are refunded minus completed work.

4. How to request a refund

• Email tomas@tals-tech.com with your PayPal transaction ID, payer email, product or invoice number, and reason.
• We review and reply within 5 business days.
• Approved refunds are returned to the original PayPal account.

5. Non-refundable cases

• Licenses already delivered and used in production where the service was performed as agreed.
• Requests outside the time limits above with no quality issue.
• Transactions that violate the license or involve fraud.

6. Contact